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Returns – Prepared To Be Challenged

Interesting article in Consumer Reports about stores using tracking programs such as Return Exchange to curb repeat “return” offenders. It isn’t clear but the possibility of the stores being networked and sharing a central database, regardless if they are in the same chain or not, is scary.  It reninds me of the Good vs Evil Customers memo that the BestBuy president sent out.

The company’s system automatically instructs cashiers to reject returns when customers bring back items too often or for too much money. The Return Exchange would not tell us exactly how many returns cause your name to get red-flagged for excessive returns, saying it varies by retailer. The retailers we interviewed wouldn’t give us a number, either.

| Read more at Consumer Reports |

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